HACC Office of Constituent Services: Community Problem Solving
The office also serves as a spokesperson for the agency to ensure the basic rights of fair and affordable housing; provides information regarding the housing authority's vision and mission and current policies, procedures and programs; meets with community leaders and attends public meetings to discuss issues and concerns; and speaks for the department in resolving problems to effectively restore community confidence in the agency.The Office of Constituent Services serves as a bridge between the Housing Authority of Champaign County and the community, that we serve by providing information to address legitimate concerns regarding fair housing. The office serves to build community relationships and enhance public awareness while promoting positive change. The office supports the housing authority's interaction with the public by improving its communication with their residents, community partners, and other concerned citizens.
In addition, the office collects, analyzes and reports data to executive staff regarding issues and resolutions of legitimate concerns made by the community and clients, and the general public; identifies the location within the agency where the concerns and issues first appear by analyzing data, spotting trends and improving practices.